Trouble shooting guide for Wireless systems running Microsoft Windows

Microsoft
In Case of Trouble
Wireless Start Up Sheet

Make sure that your Wireless Network is turned on.

Click on “My Network Places” (If you do not see “My Network Places” on your desktop, Click on the Start button then click on “Control Panel” and you will find “My Network Places” located there.) and go to “View Network Connections”

(Check your “Network Connections” and make sure you do not see a “Red X” on the Wireless Network.  If there is a “Red X” just “Right Click” on the Wireless Network box and “Click” the Enable tab, this will turn on your Wireless Network.

Make sure that your Wireless Network is configured for ”DHCP” and “WEP” is   turned off.  (99.9% of all Lap Top’s use this as a default setting)  If you use your Wireless Network at work and have a “Static IP Address” or use a “WEP Key”, you will need to turn these off as this system is an “Open” system and it will give you an IP address and will Not require a “WEP Key”.

This can be found by Clicking on “My Network Places” and go to “View Network Connections”, right click on your Wireless Network Connection, then “Highlight” Internet Protocol” then “click” on the “Properties tab”.  You will now see the screen that should have the following checked in the circle’s, “Obtain and IP address automatically” and below that, “Obtain DNS server address automatically”. If these are not checked and you have an IP address and DNS server address entered, you will have to uncheck those and check the “Obtain and IP address automatically and the “Obtain DNS server address automatically circles to make your Wireless Network Connection work with the Wireless system.

3.  If you have recently upgraded your “XP” Operating System to Service Pack 2, you may have to adjust some of the security settings to allow the Wireless connection to operate correctly.

4.  If are able to see an Access Point and still are not able to connect, make sure that

That your Wireless Unit is not locked at a 802.11g setting.  It will need to be set to either Automatic, or to 802.11b. 
You may also have to adjust your Anti-Virus program, as it might not allow you to connect because the security setting may be set to high.